Legal / Updated 15 October 2026

Refund policy.

This policy explains when Eleven Solutions LLC, trading as ELEVEN on elev1.us, issues refunds for packages and project work purchased through this website. It covers one-time service packages and custom web or software work quoted separately.

Who this policy covers

Eleven Solutions LLC sells digital presence packages and related professional services on elev1.us. Refund requests go to hello@elev1.us. Creem is the merchant of record and the payment processor for checkout on this website. These terms apply to purchases made through elev1.us unless a signed agreement states otherwise.

Full refunds

You may request a full refund within 14 days of purchase if work has not started. Work has started when we begin delivery — for example collecting listing or account access, drafting assets, editing a Google Business Profile, producing a video, or making website or schema changes. If you request a refund in that window and we have not started, we refund the full amount paid.

Partial refunds while work is in progress

If work is already in progress, you may request a prorated partial refund for the portion that has not yet been delivered. We calculate that amount from the unused units or remaining scope in the purchased package or written proposal. Work already delivered is not refunded under this section.

After a package or project is fully delivered

Once a package or project is fully delivered, we do not offer a refund, unless we fail to deliver what was described at purchase or in the written proposal. If we cannot deliver the described work, email hello@elev1.us and we will complete the missing deliverables or refund the corresponding amount.

Custom web app and software projects

Custom web application or software projects sold as milestone-based work are refundable for any milestone that has not yet started. Unused later milestones are refunded in full. Milestones already started follow the in-progress rules above. Milestones already delivered follow the fully-delivered rules above.

How to request a refund

Email hello@elev1.us with the subject “Refund request”. Include your order ID, the package or project name, and a short reason. Use the email address associated with the purchase. We may ask for the checkout receipt so we can match the order.

How refunds are processed

Approved refunds are processed within 5–10 business days to the original payment method through our payment processor, Creem, which is the merchant of record. When the credit appears on your statement depends on your card issuer or payment provider.

Chargebacks and disputes

Please email hello@elev1.us before opening a chargeback or payment dispute so we can resolve the request under this policy. Chargebacks for delivered work may be contested with the processor using delivery records. This does not limit rights you have under applicable consumer law.