ELEVEN / Legal & trust
Clear expectations.
How we handle enquiries, the terms of using this website, refunds, and where to raise a concern.
Refund policy ↗
This policy explains when Eleven Solutions LLC, trading as ELEVEN on elev1.us, issues refunds for packages and project work purchased through this website. It covers one-time service packages and custom web or software work quoted separately.
Privacy policy ↗
This notice explains how Eleven Solutions LLC, trading as ELEVEN on elev1.us, handles information submitted through this website, project enquiry form, and package purchases. Product-specific processing is also described at checkout and in any written agreement.
Terms & conditions ↗
These terms apply to browsing elev1.us, submitting an enquiry, and purchasing an ELEVEN service package from Eleven Solutions LLC. A paid package is a one-time professional-services purchase unless a separate written retainer says otherwise.
Cookie notice ↗
The website’s current application code does not add advertising cookies, analytics trackers, or persistent browser storage for project enquiries.
Acceptable use ↗
Responsible use protects customers, platforms, and the payment process. Product-specific restrictions are also set out in the applicable agreement and in Google, YouTube, and social-network policies.
Security & disclosure ↗
Report a suspected security issue directly so it can be assessed with the right context.